DirectEmployers Association Jobs

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DirectEmployers Association Member Engagement Representative in indianapolis, Indiana

POSITION SUMMARY

The Member Engagement Department provides programs, support, and tools that assist in deepening a member company's engagement with the association and its associated products and services. This includes, but is not limited to, instructional materials and videos, connection opportunities with other members and partners, and service opportunities.

The Member Engagement Representative is responsible for interacting with members and providing excellent support to our members. The Representative must be a web-savvy, self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment. The Representative is accountable for delivering measurable results.



ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

  • Partner with the Membership Development team (sales) with the onboarding of new members, maintain high level of engagement with various member company contacts, provide customized education plans based on member needs.
  • Work with members to resolve issues and provide technical troubleshooting assistance alongside Sales Engineering.
  • Respond to inbound calls and emails from current members efficiently to ensure members' needs are being met.
  • Willingness to innovate and collaborate both within and outside the department.
  • The Member Engagement Representative will navigate multiple computer applications with speed and accuracy to deliver excellent, prompt member support.
  • The Member Engagement Representative is responsible for updating internal systems with correct data to ensure accuracy and member satisfaction.
  • Excellent written and verbal communication skills.


REQUIRED EDUCATION / EXPERIENCE

  • High School Diploma required
  • Some college or equivalent professional experience
  • 1-4 Years customer service experience


REQUIRED SKILLS

  • Internet savvy
  • Proficient use of Microsoft Suite Products (MS Office)
  • Clear communication skills
  • Ability to read, write, speak, hear and listen in English
  • Ability to understand/interpret questions or concerns from Members and take appropriate action
  • Motivated in an environment that is constantly changing and requires adaptation


BENEFITS

  • Flex scheduling and remote work opportunities
  • 401k Plan
  • Health, Vision, Dental and Life Insurance
  • Private in Office Workout Facility


Please apply for this position by sending your resume to tom@directemployers.org

DirectEmployers