DirectEmployers Association Member Services Representative in Indianapolis, Indiana

The Member Services Representative is responsible for interacting with and providing excellent customer service to the organization’s clientele. The Representative must be a web-savvy, self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment. The Representative is accountable for delivering measurable results.

Essential Job Junctions

  • Member Services Representative will respond inbound calls and e-mails from Current Members efficiently to ensure Member satisfaction. [30%]
  • While supporting the Membership Development Representative on all membership maintenance, setup & training. [30%]
  • Member Services Representative will navigate through multiple computer applications with speed and accuracy to deliver excellent, prompt customer service. [10%]
  • They will work with Members to resolve issues and provide technical troubleshooting assistance. [10%]
  • And update internal systems with correct data to ensure data accuracy and Member satisfaction. [10%]
  • Member Services Representative is required to use a CRM to update Membership Development & Services on all activities for Members. [10%]
  • Member Services Representative has to have a reliable and predictable attendance.

Other Significant Job Functions:

  • Member Services Representative has to comply with company policies and procedures and all applicable laws and regulations.
  • And will be accountable for any additional duties as assigned.
  • They must be able to follow communication procedures, guidelines and policies with the ability to accept and implement coaching and feedback.
  • While building sustainable relationships of trust through open and interactive communication with Members and fellow employees.
  • And maintain a high level of world class customer service/professionalism to a wide range of companies; Take the time to go the extra mile to engage members.
  • Member Services Representative must stay up-to-date with current trends related to all services offered & supported

Required Education/Experience

  • High School Diploma / 3+ years’ experience in customer support / sales.
Preferred Education/Experience
  • Bachelor's degree / client support & services experience.
Reports to:
  • VP, Membership Development
Technical Skills
  • Internet savvy.
  • Proficient use of Microsoft Suite of Products (MS Office).

Language Skills

  • Clear communication skills.
  • Ability to read, write, speak, hear and listen in English.

Reasoning Ability

  • Ability to understand/interpret questions or concerns from members and take appropriate action.
Leadership Attributes
  • Go getter with eager-to-learn mentality.
Preferred Skills
  • Familiarity with CRM systems and practices.
Physical Demands and Requirements
  • Perform office and computer functions.
Work Environment
  • Open cubicle office environment.
Other Information
  • The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
  • Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.