DirectEmployers Association Jobs

Job Information

DirectEmployers Association Sales Engineer in Remote, Indiana

DirectEmployers is looking for a sales engineer to assist our members and customers during the sales process and with issues that arise once they are members of our association. This is a full time, direct hire position in the Product Development department. The position will report to the Director of Sales Engineering as part of a small team of engineers. This position is remote, but may require occasional travel to our headquarters in Indianapolis, IN. Your work day must include the core hours of 9:30 AM-4:00 PM EST.

Primary duties will include working with sales, support, and membership engagement staff to answer technical questions and find solutions to unforeseen use cases. The ability to think critically and propose solutions is a key part of this position.

The Sales Engineering team serves as the bridge between our customers, the development team, and front line support staff. It is a unique position where the ability to understand and explain technical issues to non-technical individuals is critical.

As a Sales Engineer, your day will be one of technical problem solving, ranging from software configuration and web development to database queries and analytics interpretation. As the pivot point between development and customer support, you must be prepared to take on a task without a clear answer, finding the tools and answers that are needed to solve a customer issue along the way.

Primary Duties:

  • Research and Implementation of technical solutions
  • Review of XML, HTML, and the data content of 3rd party sites
  • Interpretation and explanation of Data & Analytics, and supporting report creation
  • Direct interaction with technical and non technical customers
  • Data imports and exports

Required:

  • 3+ years of experience in a technical role
  • Ability to interact with non technical staff in a productive and positive manner.
  • Experience with javascript, html and css
  • Experience writing SQL
  • Demonstrated ability to explain technical concepts to non-technical individuals
  • Demonstrated ability to asking probing questions in a disarming and productive fashion in order to gather details about a problem

Preferred

  • Development experience in any language
  • Experience with complex data systems
  • Experience with using and interpreting analytics platforms
  • Experience in a tier 3 support or sales engineer positions

Salary Range: $60,000 - 90,000

DE Personal Days Policy for Colorado Employees ONLY:

Personal Time for Sick Leave

This policy shall replace and supersede the Personal Days Policy in the Employee Handbook for Colorado employees of DirectEmployers or Recruit Rooster only.

Eligibility – DirectEmployers provides all Colorado employees with 48 hours for personal sick time per year. All Colorado employees start with 48 hours of personal sick time on January 1st of each year, and may be used at any time during the year for any reason (including for sick leave). This personal sick time is not accrued like vacation days, and do not require advance notice.

Colorado employees may carry unused personal sick time over from one year to the next, but the maximum an employee may have at any one time is 48 hours. Colorado employees will not be paid for unused personal sick time upon separation from employment.

Scheduled Leave – If the need for paid personal sick time is foreseeable, the employee shall provide reasonable advance notification. If the need for paid personal sick leave is unforeseeable, the Colorado employee shall provide notice of the need for the leave as soon as practicable.

Personal sick time must be used in increments of no less than one hour. Personal sick time may be used for the following purposes:

  1. If an employee:
    1. has a mental or physical illness, injury, or health condition that prevents the employee from working;
    2. needs to obtain a medical diagnosis, care, or treatment of a mental or physical illness, injury, or health condition; or
    3. needs to obtain preventive medical care.

  2. If an employee needs to care for a family member who:

    1. has a mental or physical illness, injury, or health condition;
    2. needs to obtain a medical diagnosis, care, or treatment of a mental or physical illness, injury, or health condition; or
    3. needs to obtain preventive medical care.

  3. If an employee or the employee’s family member has been the victim of domestic abuse, sexual assault, or harassment and the use of leave is to:

    1. seek medical attention for the employee or the employee’s family member to recover from a mental or physical illness, injury, or health condition caused by the domestic abuse, sexual assault, or harassment;
    2. obtain services from a victim services organization;
    3. obtain mental health or other counseling;
    4. seek relocation due to the domestic abuse, sexual assault, or harassment; or
    5. seek legal services relating to or resulting from the domestic abuse, sexual assault, or harassment.

Requirements – If a Colorado employee misses four (4) or more consecutive days because of illness, DirectEmployers may require the Colorado employee to provide a physician’s written permission to return to work.

Should a Colorado employee exceed the available number of personal days, vacation days will be deducted instead, and a doctor’s note required explaining why the employee is unable to work. If, in the judgment of a manager, personal days are being used as a scheduled vacation and not for their intended purpose, the manager has the ability to decline use, or require a doctor’s note.

Except as required by state law, unused sick days are forfeited when an employee’s employment ends for any reason.

Public Emergency Situations – In the event of a public health emergency in which a public official has ordered closure of the Colorado employee’s place of business, or the school or place of care of the Colorado employee’s child and the Colorado employee needs to be absent from work to care for the child, DirectEmployers shall supplement each employee’s personal sick time up to 80 hours (“supplemental personal sick time for public emergencies”) to ensure that an employee may take such time to either:

  1. self-isolate and care for themselves due to a diagnosis of a communicable illness that is the cause of the public health emergency;
  2. self-isolate and care for themselves because the employee is experiencing symptoms of a communicable illness that is the cause of the public health emergency;
  3. seek or obtain medical diagnosis, care, or treatment if experiencing symptoms of a communicable illness that is the cause of the public health emergency;
  4. seek preventive care concerning a communicable illness that is the cause of the public health emergency; or
  5. care for a family member who is self-isolating due to a diagnosis or experiencing symptoms of a communicable disease, or care for a family member requiring medical
  6. diagnosis, care, or treatment of a communicable disease, that is the cause of the public health emergency.

DirectEmployers shall pay “Supplemental personal sick time for public emergencies” at the employee’s same hourly rate or salary with the same benefits, except for supplemental personal sick time used for care for a family member. Colorado employee use of Supplemental personal sick time for public emergencies to care for a family member shall be paid at 2/3 the employee’s hourly rate or salary of pay.

DirectEmployers